What is the AC Transit EasyPass?
AC Transit’s EasyPass program provides qualified students with an AC Transit bus pass valid at any time on all AC Transit lines, both local and transbay. Effective Fall 2015, for only $41 per semester, the program offers qualified students with substantially reduced bus fare. Students can save 90 percent off the regular rate for a 31-day pass for local transit ($80) and 94 percent savings from the cost of a 31-day transbay pass ($132.50). The EasyPass is loaded on the Clipper regional fare card and displays your name and photo ID.
Who is eligible for an EasyPass?
The EasyPass is valid for students who meet the 6 unit minimum requirement, pay the $38 AC Transit fee and have a student ID card. Currently, about 10,000 students are eligible for the program this spring 2013 semester. All students enrolled in the spring semester will have a valid EasyPass throughout the summer.
When is the 2016 EasyPass valid?
The fall 2016 EasyPass is valid starting August 15th, and is good through January 30th, 2017.
The spring 2017 Peralta EasyPass is valid from January 16, 2017 to August 28, 2017.
What do I have to do to get my new EasyPass?
You must have a photo ID on file at the Peralta Colleges and must electronically sign off on the EasyPass Pass Acceptance Form (PAF). If you have registered for classes, but have not signed a PAF, then you will be required to sign a PAF when you pick up your EasyPass.
What is the Pass Acceptance Form (PAF)?
The PAF is a required form that releases your photo for EasyPass production and ensures that you understand the guidelines for proper use of the EasyPass. The form also subscribes you to AC Transit e-News— an email-based notification service that lets you know when important changes occur on the bus lines you ride. Occasionally, the College may send out an email survey via AC Transit e-News to assess the EasyPass program.
What happens if I did not submit a photo to the Peralta Colleges by January 1, 2015?
You will not have an EasyPass ready for pick up at the start of the spring, 2015 semester. There will be a seven to nine business day delay in getting your EasyPass. Once Peralta receives your photo, orders your EasyPass, and receives it from AC Transit, you may obtain your EasyPass at the Cashier’s Office on campus with your student ID card.
Where do I pick up my EasyPass?
You will pick up your EasyPass at the Cashier’s Office on campus. Look for the EasyPass distribution table where staff will check to see if you have signed your Pass Acceptance Form (PAF) and if so, provide you with your new EasyPass. The Pass will be ready to use right away.
What if my EasyPass is delayed in the production process?
Temporary three-day tickets are provided from AC Transit to Peralta Colleges as a way for participants to ride AC Transit in the event that a participant’s EasyPass has been delayed beyond the above production timelines. The temporary tickets are not designed to provide a participant with fare-gap coverage for data transmission delays on Peralta’s side, nor to provide students with the ability to ride AC Transit while their passes are processed within the normal timeline turnaround period.
To that end, please use the following guidelines when distributing three-day tickets:
- A maximum of two (2) tickets per participant should be provided. There are very few instances where pass production issues will take longer than six days to resolve.
Why do I have to pay for an EasyPass if I do not plan to use it?
Students voted in spring 2009 to institute an AC Transit EasyPass program benefiting all qualifying students. The referendum authorized a small student fee enabling Peralta students to ride any AC Transit bus at anytime. Since all qualified students share in the cost to provide this benefit, the EasyPass is provided at only 6 percent of the regular local fare. The pricing on this discounted EasyPass relies on all eligible Peralta students paying the fee.
I don’t need my EasyPass. Can I let my relative or friend use it?
The EasyPass is valid only for the student to whom it is assigned. Your EasyPass is not transferable or refundable and will be revoked (deactivated) if used by anyone else. There are no refunds for your EasyPass fees. Fraudulent use of your EasyPass undermines AC Transit’s financial ability to offer the pass to Peralta students and others who qualify for the discounted program. A fine of up to $228 and/or community service is the penalty for misuse of your pass with the intent to evade the payment of fares according to California state law (CPC 640).
Can I still use my EasyPass card if I no longer attend the Peralta Colleges?
Yes, the card is yours to keep but your EasyPass will be deactivated at the end of the current semester. You can keep the card as long as you wish for a convenient way to pay for all transit services that use EasyPass. You will have to add e-cash to the card for it to be active.
About using your EasyPass
When I get my EasyPass, what is the first thing I should do?
Write down your EasyPass card number on the Peralta College EasyPass User Guide that comes with your card. You will need to refer to this number if your card becomes defective, damaged, lost, or stolen. You may also want to write down your name in the exact way it is printed on the card so that if you need to make a call to the ClipperCustomerServiceCenter, your card information can be easily verified. Read and keep the User Guide that comes with your pass.
How do I use my EasyPass?
Your EasyPass comes on a Clipper Card personalized with your name and photo. You will “tag” the EasyPass card on the card reader at the front of the bus each time you board. When you hear a single beep, your fare has been accepted. If you hear three beeps, you may have tagged your card incorrectly. Try again and be careful not to swipe your card. If you still hear three beeps, confirm with the driver that the reader is in good working order. If so, your card may be defective or deactivated. Please call Clipper customer service to address your card issue. Always have back up fare in case your card does not work. And remember, the EasyPass is not transferable to anyone else.
Does my Clipper card work on BART or other Bay Area transit?
Yes. The EasyPass is now accepted on BART, Golden Gate Transit, San Francisco Muni, and the Dumbarton Express. To ride these other systems you will need to add cash (called “e-cash”) to your card. You can add e-cash by phone, at a self-serve Add Value Machine, a transit agency ticket office, online at www.translink.org, or at any EasyPass retail vendor, such as Walgreens. Visit www.translink.org for more information on EasyPass.
Can I punch a hole in the corner of the card for carrying on a chain?
No. The antenna that activates the EasyPass reader runs throughout the card. Please protect your card from damage.
If my card is lost or stolen, or just doesn’t work, what should I do?
Call the EasyPass Customer Service Center toll-free at (877) 878-8883, and have your card number in hand. This is the first step you should always take. EasyPass will give you instructions for what to do next.
If your card has been lost or stolen, EasyPass will deactivate your card to prevent misuse and protect any e-cash value on the card. You can ask for a replacement card and restore your EasyPass and e-cash for a balance restoration fee of $5, payable by credit card or money order directly to EasyPass.
If your card just doesn’t work, EasyPass will check your card remotely and fix it if possible. If this can’t be done, you will be asked to mail your card to EasyPass. If it’s determined that the card has been damaged, you can ask for a replacement and restore your EasyPass and any e-cash for a balance restoration fee of $5, payable by credit card or money order directly to AC Transit. If the card is defective, you’ll get a new card with your EasyPass and any e-cash balance restored without charge.
Clipper will notify AC Transit to create your replacement card, which will be mailed to in five to seven business days. To speed delivery, you can request to have the card mailed directly to you. Simply give Clipper your mailing address. Until you have your new card, you will need to pay the regular cash fare on the bus.
How do I get answers to questions about my EasyPass?
- Call Clipper at (877) 878-8883 for problems with your EasyPass. Always call Clipper first to report a lost, stolen, damaged, or defective EasyPass.
- Please refer to your Peralta College EasyPass User Guide that came with your card. Remember to write down your EasyPass number on your User Guide so you can reference it easily if you need to call Clipper Customer Service.
- For all other questions about your EasyPass contact Colleges:
- o Contact Matthew Jones in the Office of International Education at 510-466-7381.
- o Check out the EasyPass site for additional details.
If you did not receive your EasyPass, contact your home campus cashier’s office.
About AC Transit
How do I use EasyPass to get around on AC Transit?
- Be on the lookout for the AC Transit table on campus during Fall Orientation and at other times during the fall semester.
- Go online to www.actransit.org.
- Find the NextBus™ real-time bus arrival information for a line you ride by visiting www.nextbus.com.
- Use your Peralta EasyPass “How to Ride Guide” and explore the Bay Area.
- Get personalized help with trip planning or order maps and schedules by calling 511 (and saying, “AC Transit”) to reach the AC Transit Telephone Information Center. You can also go to AC Transit’s home page and click on “Trip Planner.”
How do I report a non-functioning card reader?
If you are inside the bus, look above the front windshield for the bus number and write it down along with the date. If you are already outside the bus, find the bus number above the windshield or the front door. Call 511 (and say, “AC Transit”) to reach the AC Transit Telephone Information Center or go online to actransit.org/customer to make a report.
How do I report a non-functioning Next Bus monitor?
Call 511 (and say, “AC Transit”) to reach the AC Transit Telephone Information Center and let them know which monitor is not functioning properly.
How do I report a damaged bus stop sign or pole schedule?
Send an email to email@example.com to report missing schedules or damaged bus stop/pole signage.
How do I contact AC Transit to make a complaint, report an incident, or give a driver a commendation?
Call 511 (and say, “AC Transit”) to reach AC Transit’s Telephone Information Center or go online to www.actransit.org/customer to make a report.