Information Technology Home
Welcome to the Peralta Community College Information Technology.
In an effort to improve customer service we have created this website. Here you will find a variety of information on how to use the technology that is available to you.
If you don’t find the information that you need on this website, please email us and let us know!
How to contact Technical support:
For fastest service, submit your request using our online system. Submitting a ticket is fast and easy, and helps us serve you faster!
You can also contact us by email or phone.
Email : helpdesk@peralta.edu
Phone : 510-587-7800
PLEASE: when leaving a message or emailing us, include your full name and telephone number.
PeopleSoft Upgrade
After consulting with stakeholders and surveying the district employees and faculty, we are in the midst of a major upgrade to our IT systems. For more info see peralta.edu/IT/Peoplesoft-Upgrade
(note: PROMT, ONE Peralta, and “Student Campus Solutions” Passport will be down from February 10 at 10pm to February 16 at 6 am for the upgrade to 9.2. For more info read here)
For a quick video on some of the changes for Faculty, click here
| Milestone | Dates | Notes |
| Provisioning – (All 3 Pillars) | Jun 16 to Aug 24 | Completed |
| Trial Run – 1st Iteration | Aug 10 – Aug 31 | Completed |
| CEMLI Retrofit | Sep 03 – Dec 04 | Completed |
| Peralta to Code Freeze | Oct 30 | Completed |
| Integration/Interfaces | Oct 12 – Dec 04 | Completed |
| PeopleSoft Application Testing | Dec 07 Dec 23 &Jan 4 – Feb 10 | Completed |
| Phase 1 CEMLI retrofit Training | Nov 30 – Dec 04 | Completed |
| Trial Run – 2nd Iteration | Dec 28 – Jan 03 | Completed |
| DR Instance build and sync | Jan 03 to Jan 20 | Completed |
| Cut Over Plan & Go-Live | Feb 10 – Feb 15 | Peralta team to provide data from the current system for go-live cutover plan
All systems will be down from Feb 10 @ 10 pm, and the systems will be back online @ 6 am on Feb 16, 2021 |
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