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Campus Solution Cache & Cookies

NOTE
Currently, because of the COVID-19 pandemic, students do not have bursar holds on their account that will prevent them from enrolling. Also, students are not being dropped from classes for non-payment if they have a balance on their account. The deadline to pay all fees is always two weeks before classes begin, but it is not being enforced at the moment. You can also mail your payment to the Cashier’s Office on campus if you are having trouble paying online https://web.peralta.edu/admissions/fees

How to Clear the Cache and Cookies in Your Web Browser

Keyboard Shortcut for Most Browsers

If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.

IMPORTANT: Be sure to log out from Student Campus Solutions “PASSPORT” and close/quit the browser and restart it after clearing the cookies & cache.


Google Chrome

  1. Click the Tools menu (three dotted lines in the upper-right corner)
  2. Select History. 
  3. Select Clear Browsing Data from the left-hand side. Check-mark Cookies and other site data and Cached images and files and select Clear Data. 
  4. Close your browser (or quit the program if you’re on Mac) for changes to take effect.
  5. For user experiencing the issue in Chrome they can workaround this within the browser itself by disabling these two flags; Go to – Chrome://flags, set “SameSite by default cookies” to Disable , and set “Cookies without “SameSite must be secure” to Disable.”

Mozilla Firefox

  1. Click on your tools bar
  2. Click on preferences (On PC, it’s called settings)
  3. On the menu to the right, select “privacy“
  4. Under the history option, there is a shortcut titled “clear your recent history” – click that
  5. Select only the top four options and hit clear now Note: you can deselect the top two options if you don’t want to clear browsing, download and search history.
  6. Close out of your browser (PC) or quit the application (Mac) for changes to take effect

Safari for macOS

Note: Safari is a Apple-only web browser.

  1. Click on Safari in the top left corner of the finer bar
  2. Click Preferences
  3. Click the Privacy tab
  4. Click Manage Website Data…
  5. Click Remove All
  6. Click Remove Now
  7. Quit Safari (don’t just close it) and reopen for your changes to take place.
Internet Explorer for Windows

Note: Internet Explorer is a Windows-only web browser.
  • Click on the Settings menu in the upper-right corner
  • Click Internet options
  • Under the General tab on the upper-left hand side, scroll down to Browsing history.
  • Select
  • Check the “Temporary Internet files and website files,” “Cookies and website data,” “History,” and “Download History” boxes
  • Click Delete
  • Close out of Internet Explorer and reopen it for changes to take effect.
    • Microsoft Edge for Windows 10

    Note: Microsoft Edge is a Windows-only web browser.

    • Click the Tools menu (three dotted lines in the upper-right corner)
    • Then Settings
    • Scroll down until you see “Browsing data”
    • Click Choose what to clear
    • Select the top four boxes
    • Click clear

    Safari for iOS

    1.  Go to Settings

    2.  Scroll down to the option for Safari

    3.  Scroll down and select Clear Cookies and Data

    4.  A pop-up will come up verifying that you want to clear the Cookies and Data. Select Clear.

    5.  The button for Clear Cookies and Data should turn gray.

    Google Chrome for iOS

    1. Open Google Chrome on your iOS.

    2. Click on the menu toolbar in the top right corner.

    3. Select settings.

    4. Under advanced, select privacy.

    5. Select Clear Browsing Data.

    6. Select the top three options – browsing history, cookies and site data, and cached images and files.

    7. Once you’ve chosen the settings you want to clear, select Clear Browsing Data in red.