SF Update – January 25, 2011
Online Credit Card Processing – students charged multiple times
·Improvement as of Jan 5, 2011
o Students are still experience timing out however double charging has stopped.
o Clean up efforts are on-going.
International Sponsor Refunds – bursars can not issue sponsor refunds
·Oracle tickets are still pending
o IT will need to provide additional information
o Work around is being created to address unissued refunds
View Customer Acct link and Charge Reversal link – links error out when attempting to access page
·Oracle tickets are still pending
o IT will need to provide additional information
Tuition Calculation – student accounts not calculating correctly
·Nightly tuition calculation and auto calculation has been restored for required tuition calculations only
·Batch run will be schedule once a week to calculate all students for Spring 2011
·FA has noted BOGG’s not calculating correctly.
o This is caused by the BOGG being placed on the student account before the student enrolls.
o Current work around is to manually calculate the student account using the Tuition Calculation link.
Third Party Contracts
·Training docs on configuring contracts are in progress
Bursar holds – students have experienced bursar holds with a zero balance
·IT runs a batch process that places the holds if a balance exists
o Monitoring the process on daily basis – communicating with IT to clear incorrect holds
o Reminder to bursars: when placing a bursar hold you must also remove the hold manually. The hold will not remove itself.
Financial Aid and Conversion Efforts – in progress
·Conversion clean up – estimated 300 student accounts outstanding
·FA clean up – estimated 500 accounts outstanding
Filed under: Meeting Minutes, Student Finance Functionality Team
PDF files